Data Portal Frequently Asked Questions

Getting started

  • The data portal is can be found at the link here. To log in, enter your email and the temporary password provided by your onboarding email. If you haven’t received a temporary password, reach out to your Hyfi support person.

  • To add additional team members, reach out to your Hyfi support person.

  • Team admins have full access to all features, including the ability to create and delete alerts for their team and add and remove USGS sites. If you need admin access for your team, reach out to your Hyfi support person.

Sites & Data

  • New sites typically appear in your portal within 24–48 hours after installation and activation. If it’s been longer, please contact support.

  • See our alerts how-to page here.

  • See our USGS how-to page here.

  • You can download data in CSV, PNG, PPTX, or PDF format from the site’s page. Look for the download icon in the upper right corner.

Account & Permissions

  • API keys can be provided by your Hyfi support person. Reach out via email to request an API key for your account.

  • Yes! The portal is mobile-responsive and works on most modern browsers. You can also download it as a Progressive Web App (PWA) for easier access—just follow the instructions here to install it on your phone or tablet.